Return Policy

Return & Refund Policy

At shoppopcharm, we want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help.

Return Conditions

• You may request a return within 14 days of receiving your order.
• Items must be unused, in their original packaging, and in resellable condition.
• Certain products (e.g., clearance items, customized goods) are non-refundable.

Return Process

1. Contact our customer service at info@shoppopcharm.com
2. Provide your order number and reason for return.
3. Once approved, ship the product back to our designated warehouse.

Refunds

• Refunds will be processed within 5–7 business days after we receive the returned item.
• Shipping fees are non-refundable.

Exchanges
If you received a defective or incorrect item, we will arrange a replacement at no extra cost.